9-1-1 Emergency Service
Advisory & Disclosure
Provided by Ring Ring Club LLC for customers in Canada. Last Updated: August 7, 2026
Ring Ring Club is an internet-based phone service. This means our 9-1-1 emergency service works differently from traditional home phone or mobile phone service. Please read this information carefully and share it with everyone in your household who uses Ring Ring Club.
How 9-1-1 works on Ring Ring Club
When you dial 9-1-1 on a Ring Ring Club phone, your call is sent over the internet to a third-party emergency service provider that routes your call to the nearest emergency response centre. This is different from traditional phone service, where the emergency operator automatically sees your address and phone number.
Important limitations you must know
- 1
You may need to tell the emergency operator your location and phone number.
- 2
9-1-1 will not work during power or internet outages.
- 3
Keep a backup phone available.
- 4
Keep your service address up to date.
- 5
Do not disconnect a 9-1-1 call until told to.
- 6
Tell everyone in your household about these limitations.
Keeping your service address up to date
Your registered service address is the address our emergency routing service uses when you dial 9-1-1. If you move your Ring Ring Club device — even temporarily, like to a cottage or a relative’s house — update your registered address right away in your Ring Ring Club Dashboard. Address updates can take time to reach the emergency routing database, so update it before you rely on the phone at a new location.
⚠️ We strongly recommend that you always keep an alternative way of reaching 9-1-1 available, such as a mobile phone — especially during power or internet outages.
This disclosure is provided by Ring Ring Club LLC (“Ring Ring Club,” “we,” “us,” or “our”) consistent with CRTC requirements for VoIP 9-1-1 service. Questions? Contact us at support@ringringclub.com.